Welcome to evilspeed.eu Webshop Returns Policy – here you will find all the information you need about returning, exchanging or receiving a refund for items purchased through our online store.
1. Returns Term
It is possible to return an unwanted item within 14 days of receipt of the item. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To return the item, you must comply with the rules of return. Please check the Rules of Return section below.
2. Rules for Returns
- You may return an unwanted item within 14 days of receipt. After 14 days, we cannot offer a refund or exchange.
- The item must be unused and in the same condition as when you received it. It must be in its original packaging. Sealed items (e.g., horn buttons) must not have been opened.
- All items must be returned double-boxed, just as they were originally shipped. If the original product packaging is damaged due to improper packing, the refund may be partial.
- If shipping labels are placed directly on the original product packaging, the refund will be partial, as the packaging will be considered damaged.
- Do not install the items on your vehicle if you are uncertain about keeping them or unsure of their compatibility. Items with installation marks are non-returnable.
- A receipt or proof of purchase is required to complete your return.
- You are responsible for paying the shipping costs for returning the item, unless the return is due to an error on our part (e.g., incorrect, damaged, or defective item). Shipping costs are non-refundable. We can offer a courier pickup or you may ship the item at your own expense. Please note that if we pay for the return shipping, the amount will be deducted from your refund.
- If you have received the wrong item or changed your mind, a refund or exchange will only be possible once the original item is returned and inspected. Actions will only be taken after the inspection, and if the returned item meets the returns policy.
- For returns from outside the European Union, customers are responsible for all customs duties, import taxes and clearance fees. Returned items must be shipped with these charges prepaid (Delivered Duty Paid, DDP). Any customs or import charges incurred by us upon receipt of a return will not be refunded and may be deducted from the refund or the original item cost. Refunds are issued for the item price only. If a return cannot be accepted due to unpaid customs charges and is returned to the sender or abandoned by customs, a refund may not be possible.
Please ensure you comply with all of the above rules and requirements before returning the item. If you have any doubts about these rules requirements, please contact us via email to discuss them.
3. Legal Basis for Returns
Our return policy, including the right to withdraw within 14 days of receiving the goods, is established in accordance with the European Union Consumer Rights Directive (2011/83/EU).
4. Contact Information
MB Konkurentai, Reg. no. 3048666264, VAT no. LT100014492511 / GB401474531, Naugarduko str. 99, Vilnius, LT, 03142. Phone: +370 651 26265, E-mail: info@evilspeed.eu.