Payment, Shipping & Returns

Payment

Payment Methods

The following payment methods are available in the evilspeed online shop:

• Mastercard, Visa, Maestro, Visa Electron and AMEX online payments;
• PayPal;
• Apple Pay;
• direct bank transfer.

All prices are VAT excluded. Please follow this link for more information about taxes and VAT.

Buying as a VAT Registered Company

If you are registering a company account with a valid EU VAT number, please contact us to apply a 0% VAT rate to you. Unfortunately it can not be done automatically.

Shipping

Availability Estimate Definitions

IN STOCK

The item is available in our warehouse. We expect to prepare it for shipment within a day to a few business days.

Please note that shipping term (in this case 1-2 business days) describes a package leaving our warehouse and making its way to you. Delivery term describes the actual date a package is dropped off at the your address and depends on chosen shipping services and your location.

ON BACKORDER

Any part with this status "on backorder" on the product page is currently out of stock in our warehouse.

We can place this on order for you with a delay on delivery. We aim to despatch back order parts between 2-4 weeks but cannot promise this.

At any point we can offer to refund in full if required.

If you have any questions please contact us and one of our parts experts will get straight back to you.

Order Processing

We ship from Europe (Lithuania, Vilnius) to all over the world.

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation. You will receive another notification when your order has shipped.

If you have ordered items that are on backorder along with in stock items, then we will ship the order in full to you once the backorder item has come into stock.

If you need any assistance with your order, please contact us. We will not be able to make changes to your order after it has shipped.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee).

Delivery Standards

All orders are shipped via GLS, UPS, FedEx or DPD and Post NL services, all goods are sent insured and tracked. Goods will be insured during the time it is in transit up until it is delivered and signed for.

Delivery takes approximately 3-8 working days (A working day is Monday-Friday) dependant on your parcels destination and delivery method , but please allow 10-18 working days for delivery. If after this period of time you have not received your delivery please contact us at info@evilspeed.eu.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

PLEASE NOTE: We are not responsible for duties, taxes, or customs fees under any circumstance.

Returns

It is possible to return an unwanted item within 14 days of receipt of the item. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

It is necessary to inform in advance about the wish to return the item. You can do this by emailing us at info@evilspeed.eu. To be eligible for a return, your item must not be used and must be the same condition that you received it – the item must be in its original packaging and any sealed items must not have been opened. To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item (unless we delivered the item to you in error or the item is damaged or defective). Shipping costs are non-refundable.