Payment, Shipping & Returns

We accept the following payment methods:

• Visa, Mastercard (including Maestro), American Express and UnionPay credit and debit cards
• PayPal
• Bank Transfer
• Shop Pay
• Klarna
• Bancontact
• iDEAL
• Apple Pay
• Google Pay

We prioritize your payment security and privacy at every step. All transactions are handled by trusted providers, including Stripe, PayPal, Shop Pay, Klarna, Bancontact, and iDEAL, each fully compliant with PCI DSS Level 1 – the highest standard in the payments industry. We never store your credit card or banking details on our servers. In addition, our website uses advanced Secure Socket Layer (SSL) technology to encrypt and protect all information exchanged online. This means that personal and financial data is kept private, safeguarded from unauthorized access, and transmitted securely. Combined with fraud monitoring and strict compliance controls from our payment partners, you can shop with confidence knowing your information is protected by industry-leading security measures.

1. Create an account.

2. Send us your VAT number and the email you used to create the account (via email/chat), informing us that you have registered an account and wish to apply for a zero VAT rate.

3. Give us a few moments to verify your account.

4. The 0% VAT will be applied at checkout when you purchase items from the Evilspeed store.

"In Stock" means the item is available in our warehouse. We aim to prepare it for shipment within a day to a few business days.

Any part with this status "On Backorder" on the product page is currently out of stock in our warehouse. We can place this on order for you with a delay on delivery. We aim to despatch backorder parts between 2–4 weeks but cannot promise this.

At any point, we can offer to refund in full if required.

Please note that shipping time describes a package leaving our warehouse and making its way to you. Delivery term describes the actual date a package is dropped off at your address and depends on chosen shipping services and your location.

If your order is fully in stock, we usually aim to despatch within 1–2 working days. We will send you a shipping confirmation email along with tracking details once your order has been despatched.

You’ll receive a confirmation email once your order is placed and another notification when it ships. If you don’t receive the emails, please check your spam folder or contact us. Please allow a few hours for the carrier to update the information. The tracking updates are upon scanning the items in the facility. Once the courier has picked up the parcel, the tracking info may not be accurate.

If you need to make any changes to your order, please contact us before it has been shipped. Unfortunately, we are unable to make any modifications once the order has been dispatched

We issue refunds according to the original payment method: PayPal refunds are processed immediately and may take up to 5 business days to appear depending on the customer’s bank; credit or debit card refunds are processed within 2 business days and may take up to 10 business days to appear; bank transfer refunds typically arrive within 5 business days but may take up to 1 week depending on bank processing; and Klarna refunds are processed within 5–7 business days and may take up to 14 days depending on the Klarna payment type and processing times.

We ship from Europe (Lithuania, Vilnius) to all over the world.

Delivery services are available through Priority Post and Courier options (GLS and UPS). Priority Post is the basic delivery option, GLS is an economy service and UPS is the fastest and most reliable option.

For urgent deliveries UPS Express (1 day) may be arranged on request. Customers who require this service should contact us directly to obtain a quotation.

Please note that tracking is unavailable for parcels shipped via airmail while they are in transit between postal facilities. Tracking becomes available once the parcel reaches the local postal sorting centre or customs facility.

Shipping quotes are available in the basket, so you can quickly and easily get shipping costs without having to go through the checkout process. If our automated shipping options do not list your country or can’t provide a shipping quote, just contact us via phone, email or live chat and we’ll obtain a bespoke shipping quote for you.

Post tracking:

If you chose the post delivery, please use the link below to track your item:

https://globaltracktrace.ptc.post/

You can also use your local post website to track your item. Please note that tracking is unavailable for parcels shipped via airmail while they are in transit between postal facilities. Tracking becomes available once the parcel reaches the local postal sorting centre or customs facility.

UPS tracking:

https://www.ups.com/

GLS tracking:

https://gls-group.com/GROUP/en/parcel-tracking

or

https://www.smartposti.lt/en/receiving/parcel-tracking

Delivery takes approximately 3–14 working days (Public and Bank Holidays are excluded), dependant on your parcel’s destination and delivery method, but please allow 7–21 working days for delivery. If after this period of time you have not received your delivery, please contact us via email.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Attention – U.S. Customers:
As of 29 August 2025, the U.S. no longer allows duty-free imports under USD 800. All shipments from the EU are subject to customs duties, tariffs and fees, which must be paid by the recipient before delivery.

If the buyer (consignee) refuses to pay the charges and duties owed, this shall be deemed a refusal to accept delivery, and the buyer (consignee) remains jointly and severally responsible for their payment. In the event the buyer (consignee) refuses to pay such charges and duties, the parcel may be returned at the cost of the buyer (consignee). These charges, duties, and/or return shipment fees will be deducted from the refund for the items ordered.

Please note that we cannot declare a lower value for shipped goods or mark them as gifts, as this is considered fraudulent and violates EU customs regulations, including the Union Customs Code (Regulation (EU) No 952/2013).

It is possible to return an unwanted item within 14 days of receipt of the item. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return the item, you must comply with the rules of return. Please check the Rules of Return section below.

1. You may return an unwanted item within 14 days of receipt. After 14 days, we cannot offer a refund or exchange.
2. The item must be unused and in the same condition as when you received it. It must be in its original packaging. Sealed items (e.g., horn buttons) must not have been opened.
3. All items must be returned double-boxed, just as they were originally shipped. If the original product packaging is damaged due to improper packing, the refund may be partial.
4. If shipping labels are placed directly on the original product packaging, the refund will be partial, as the packaging will be considered damaged.
5. Do not install the items on your vehicle if you are uncertain about keeping them or unsure of their compatibility. Items with installation marks are non-returnable.
6. A receipt or proof of purchase is required to complete your return.
7. You are responsible for paying the shipping costs for returning the item, unless the return is due to an error on our part (e.g., incorrect, damaged, or defective item). Shipping costs are non-refundable.
8. If you have received the wrong item or changed your mind, a refund or exchange will only be possible once the original item is returned and inspected. Actions will only be taken after the inspection, and if the returned item meets the returns policy.

Please ensure you comply with all the above rules before contacting us regarding a return.

Please send us an email via info@evilspeed.eu with the order details so that we can discuss the return process.

Our return policy, including the right to withdraw within 14 days of receiving the goods, is established in accordance with the European Union Consumer Rights Directive (2011/83/EU).